This post was contributed by a community member. The views expressed here are the author's own.

Community Corner

Community Update

My fiance and I entered sofabed etc in order to buy a sofabed. While the salesman, Jeff, was friendly, courteous and took the time to work with us, the great experience ended there. When the day came to receive our sofabed, no one showed up. I called the store and had the unfortunate and horrific experience of speaking with Steven. Steven insisted that Jeff (who was not in that day) did NOT make the appointment for that day and told me very adamantly that I was lying about having an appointment. When I insisted on speaking to Jeff, he told me that Jeff's mother had passed away, so, to quote: "some things are far more important than your couch." When I insisted that I had an appointment with Jeff, Steven started yelling at me to the point I had to ask him to calm down. Suddenly, Steven paused and said "I understand what's going on here, you are discriminating against me." When I asked him what exactly he believed I was discriminating against, he refused to tell me, just kept insisting he had experienced this sort of intolerance many times in his life. After making it clear that I preferred to speak with Jeff, Steven informed me that Jeff would be in on Monday (this conversation took place on Saturday) an then continued to insist that Jeff's loss was far more important than my couch and I should give him time to mourn, even once he returns to work.

FINALLY, Monday came. No one answered the phone at Sofabed etc. I left messages for Jeff to call me. He never did. I finally got him on the phone on Wednesday. First, Jeff defended Steven, insisting that "there is always two sides to a story" and he didn't believe Steven would be so rude (Believe me, he was). He also insisted that he never made an appointment to have the couch delivered and I"d have to wait until his manufacturer called him and said the couch was delivered to his shop before it could be delivered to me.
Six weeks later, I finally had my couch. Oh, and refunds weren't possible no matter how long I had to wait.

My experience with Sofabed etc once they had my money was terrible. Steven was by far the worst and most unprofessional experience worker I have ever had the misfortune to deal with. Sofabed etc. is on route 110 which has plenty of furniture stores. You are best off skipping this one. While the initial sales of their sofabed is friendly, the experience takes a terrible nosedive once you pay, leave the store and wait for your couch. Avoid this store at all costs, and save yourself from having to get yelled at and called a racist (or homophobic...I still have no idea what he felt I was discriminating against as the conversation was over the telephone) by Steven.

We’ve removed the ability to reply as we work to make improvements. Learn more here

The views expressed in this post are the author's own. Want to post on Patch?