Community Update

My husband and I purchased furniture from your store in November 2004. We purchased a bedroom set and living room set. We were very happy with the furniture when we received it.
Unfortunately after approximately 4 months I noticed a tear in one of the cushions on the couch. I called again your store and spoke to Joanne Naumoff. She was very quick to understand my concern and order a new cushion cover to replace the damaged one. I received the cushion cover and replaced it. After another couple of weeks I noticed another tear in a different cushion. Again, I called Joanne and again she was very helpful and told me they would replace the cushion cover. I received the cushion cover but it was missing the piping so I had to call Joanne again. She ordered a new cover and we received and replaced it. Then about one month ago I noticed yet another tear in two cushions. At this point I was very disappointed in the quality of the furniture and just felt that it was not holding up the way it should. She told me she would have to contact the manufacturer and get back to me. When I called her on Tuesday she said the manufacturer was coming to the store on Friday and she would call me Monday. She called me on Thursday and said she called the manufacturer because she did not want to let this go until Friday and that your company would give me a store when I received the voucher.
On December 13th, 2005 my husband and I came to the store to select our new furniture. We met with Donelle Merritt and spoke to her about what we wanted this time and what we were unhappy last time. After walking around the store and looking at many living room sets we picked one. Donelle was excellent to deal with. She made our re-selection process a wonderful experience. She helped us select furniture that would best fit our needs. She sat with us picking colors and fabrics. We never felt rushed or pressured by her to hurry up.
We would recommend your store to anyone because of the professionalism of your employees. Everyone we dealt with made an uncomfortable situation better. Thank you for such positive experiences.