Community Update

I would like to bring the excellent Customer Service furnished by Joann Naumoff to your attention. She is an asset to your company as well as to your support staff.
On June 26, 2006 we ordered a sectional sofa from store which was delivered in August. It looked perfect until you viewed the right reclines in the reclined position from across the room. There was MATERIAL MISSING!! This was corrected by one of your repair people coming to our home and pulling the existing material for all it was worth to cover the exposed wood.
In November, the material on the right facing recliner frayed. John from your repair center examined the arm and ordered the replacement material. When John arrived to do the repair he discovered that the wrong section of material was sent and reordered it. In January the second order of material was delivered to our home. When John came for the third time to do the repair, he discovered that his instructions were missing AGAIN.
When I called Joanne regarding this on-going dilemma, she was sympathetic and handled this unresolved issue with the utmost professional manner. She escalated the unresolved re-order to a gentleman named Peter who prioritized the ongoing problem and arranged for a “re-select” option. I had a very pleasant conversation with Joann after we received the “re-select” authorization letter. She explained my options and instructed us on how to utilize our $2,960.02 credit. My husband and I ordered a new couch on April 17, 2007 with the helpful and informative assistance of Tom Hanlon and are awaiting delivery.
Joann turned what could have been a very stressful and frustrating situation into a reassuring lesson for all concerned. We are very pleased with the customer service and on-going support we received from the staff at your Broadhollow Road location as well as those in the District such as “Peter” who followed through with Joann’s request and perseverance.
With the customer world turning into a throw-away society, it is reassuring to experience old-fashioned quality Customer Service. We will certainly consider THE PLACE for future purchases and have already raved about the service to other potential customers.